User Management

User Management function enables System/ Bank AdministratorAdministrator is a set of individuals that administer the applicant/Affiliate entity. For example, Accountants, Authorized Signatories for organizations, Power of Attorney for individuals. to onboard and manage users and their login credentials for channel banking access. This module facilitates channel banking access to the bank’s internal users (administrators) and external users (customers).

In a multi entity scenario, this function enables system/ bank administrator to provide access to multiple entities to users.

Internal Users:

• System Administrator
• Bank Administrator

External Users:

• Retail User
• Corporate User
• Corporate Administrator

Pre-Requisites

• Application roles and child roles are maintained
• Transactions are associated with each child role
• Transaction (User Management) access is provided to Bank Administrator.
• Approval rule set up for Bank administrator to perform the actions.
• Party Preference is maintained for corporate user

Workflow

Features Supported In Application

The User Management module allows the system/bank administrator to

• Create User
• View User
• Edit User
• Reset Password

How to reach here:

Administration Dashboard > Toggle menu > Onboarding > User Management

OR
Administration Maker Dashboard > Quick Links > User Management

User Management - Create

System/Bank Administrator logs into the system and navigates to the User Management screen. This function allows the administrator to create internal and external users.

Note: In case of multi entity implementation, if the system/bank administrator has access to multiple entities, then the administrator can select the entity from the entity switcher in which the user needs to be on boarded. The selected entity of the user as part of onboarding will be the default/home entity of the user being created.

To create a new user:

1. In the User Management screen, click Create. The User Management - Create New User screen appears.
2. From the User Type list, select the appropriate type for the user being created.
   If the user type selected is Retail and Corporate user, Party ID and Party Name fields are displayed.
   If the user type is selected as Administrator, the Personal Information, Contact Details, Accessible Entity Details and Roles section is displayed.
   OR
   Click Back to navigate to previous screen.
   OR
   Click Cancel to cancel the transaction.
3. Field Description

   Field Name	Description
   User Type	User type for which the new user is to be created. The user can be: Corporate User Retails User Administrator

4. Create User – Map PartyA party is any individual or business entity having a banking relationship with the bank. ID

5. If the user type to be created is selected as Retail or Corporate User, system displays a screen to enter the party information (party ID or party name) and search party. User can enter the party ID (if known) or the party name with a minimum of 5 characters. The matching results are shown on the screen.

   In case of a party search by party ID, it is an exact match and Party ID entered by the user gets validated from the core banking application. After the core banking application validation is successful, party name gets displayed on the screen.

6. In case of a party search by name, system displays the matching party records. The records have parties listed with both Party ID and Party Name information. User can select the record by clicking on the Party ID from the list.

7. Field Description

   Field Name	Description
   Search
   Party ID	Enter Party ID to search the party for mapping it to the user.
   Party Name	Enter Party Name to search the party for mapping it to the user.

3. Select the party ID, an option to create a user appears.
   OR
   Click Search . The mapped details for the party id appears based on the entered search .
   OR
   Click Cancel to cancel the transaction. The Dashboard appears.
   OR
   Click Clear to reset the search criteria.
4. In the User Management – Create New User screen,
1. If you select Retail User or Corporate User option:
1. From the User Type list, select the appropriate option.
2. In the Party ID field, enter the party id.
3. Click Create.
   The Personal Information, Contact Details, Limit & Roles,and Accessible Entity Details section appears.
   OR
   Click Cancel to cancel the transaction.
   OR
   Click Back to go back to previous screen.
   

4. In the User Name filed, enter the required details. Click Check Availability to check the uniqueness of the user ID. If the user ID is already used.
5. In the Personal Information section, enter the required details.
6. In the Contact Details section, enter the required details.
7. In the Limits & Roles section, select the limit to be mapped from the Limit list.  
8. Select the roles to be mapped from the Roles check box.
9. Add the Accessible entities for the User and select the party and limits for that entity (applicable only if Bank has Multi Entity setup).
10. In the Status field, select the appropriate option.
2. If you select Administrator option:
1. In the Organization field, enter the organization of the employee.
2. In the Manager field, enter the name of the manager of the employee being created.
3. In the Employee Number field, enter the six digit employee number of the user.
4. In the Personal Information section, enter the required details.
5. In the Contact Details section, enter the required details.
6. Add the Accessible entities for the User (applicable only if Bank has Multi Entity setup)

Field Description

Field Name	Description
Create
User Type	Type of user. The user can be: Corporate User Retail User Administrator
Party ID	Party ID for which the user is to be created is displayed. This field appears if you select Retail or Corporate User option from User Type list.
Party Name	Party Name of the party ID for which the user is to be created is displayed. This field appears if you select Retail or Corporate User option from User Type list.
Organization	Organization that the user belongs to. This field appears if you select Administrator option from User Type list.
Manager	Manager of the user. This field appears if you select Administrator option from User Type list.
Employee Number	Employee number of the user. This field appears if you select Administrator option from User Type list.
Personal Information
User Name	Name of the user (login ID) which is to be created.
Title	Title of the user. If User type is Retail, value is fetched from the core banking application and defaulted. For the user type corporate user and administrator are: Mr Mrs Miss Ms Dr Master
First Name	First name of the user. If user type is Retail, value is fetched from the core banking application and defaulted.
Middle Name	Middle name of the user. If user type is Retail, value is fetched from the core banking application and defaulted.
Last Name	Last name / surname of the user. If user type is Retail, value is fetched from the core banking application and defaulted.
Date of Birth	Date of birth of the user. If user type is Retail, value is fetched from the core banking application and defaulted.
Contact Details
Email ID	Email id of the user. If user type is Retail, value is fetched from the core banking application and defaulted.
Contact Number (Mobile)	Mobile number of the user. If user type is Retail, value is fetched from the core banking application and defaulted.
Contact Number (Land Line)	Phone number (land line) number of the user.
Address Line 1-4	Address of the user. If user type is Retail, value is fetched from the host and defaulted.value is fetched from the core banking application and defaulted.
Country	Country of the user. If user type is Retail, value is fetched from the core banking application and defaulted.
City	City in which the user resides. If user type is Retail, value is fetched from the core banking application and defaulted.
Zip Code	The postal code of the city in which the user resided. If user type is Retail, value is fetched from the core banking application and defaulted.
Limits & Roles
Limit	To map transaction limit package to the user. This field appears if you select Retail or Corporate User option from User Type list. In case of multi entity setup, limits package created for the selected entity will be available for the administrator to associate to the user.
Roles	Child roles like maker, checker etc. maintained under respective user types are listed. Multiple child roles can be mapped to the user.
Accessible Entity Details This section will only appear if the Bank has multi entity setup.
Entity Name	Select the entity name i.e accessible entity to be attached to the new user. This is applicable only if the Bank has a multi entity setup and the system administrator/bank administrator has access to more than one entity.
Roles	For the accessible entity selected/added, system will default the roles same as that of home entity of the user. The administrator cannot define separate roles for each of the entities.
Party ID	Enter Party ID to search the party to be associated to the user for accessible entity selected. This field is only applicable for retail and corporate type of user.
Party Name	Enter the party name to search the party to be associated to the user for accessible entity selected. This field is only applicable for retail and corporate type of user.
Limit	Select the limits package to be associated to the user for the accessible entity. This field is only applicable for retail and corporate type of user.
Roles	For the accessible entity selected/added, system will default the roles same as that of home entity of the user. The administrator cannot define separate roles for each of the entities.

5. Click Save to save the user details.
   OR
   Click Back to navigate to previous screen.
   OR
   Click Cancel to cancel the transaction.
6. The Review screen appears. Verify the details, and click Confirm.
   OR
   Click Edit to make the changes if any.
   The user will be navigated back to the create screen.
   OR
   Click Cancel to cancel the transaction.
7. The success message of user creation appears along with the transaction reference number.
   Click OKto complete the transaction.

User Management - Search and View

Using this option, System/bank administrators can search and view details of the existing users. Administrator selects the user type of the user to be searched.

System/bank administrators can also change the user status or the channel access permission for a user using this screen.

Default search is available with User Name, whereas user can be searched by provided other details also.

To search user:

• Enter the search criteria, click Search.
  The search results appear on the User Management screen based on the search parameters.
  OR
  Click Clear if you want to reset the search parameters.
  OR
  Click Cancel if you want to cancel the transaction.

Field Description

Field Name	Description
User Type	Type of user to be searched. The user can be: Corporate User Administrator Retail User
User Name	To search the user with the user name. Partial search is allowed.
More Search Options Below fields appears if you click the More Search Options link.
First Name	Allows to search based on first name or given name of the user.
Last Name	Allows to search based on last name/ surname of the user.
Email	Allows to search based on email id of the user.
Mobile Number	Allows to search based on mobile number of the user.
Party ID	Allows to search based on Party id. This field appears if you select Retail or Corporate User option from User Type list.

To view the user details:

• In the User Management - Search Results section.
  The search results appear on the User Management screen based on the search parameters.
• Field Description

  Field Name	Description
  Search Results
  Full Name	First name and last name of the user.
  User Name	User Name of the user.
  Email / Mobile Number	Email / Mobile Number of the user.
  Status	Status of the user. Locked or Unlocked.
  Channel Access	Indicates whether channel access is granted or revoked to the user.

• Click the User Name link of the record for which you want to view the user details.
  The User Management - View screen appears.

User Management - View

Field Description

Field Name	Description
View
User Type	Type of user. The user can be: Corporate User Retails User Administrator
Party ID	Party ID mapped to the user.
Party Name	Party Name of the party ID mapped to the user. This field appears if you select Retail or Corporate User option from User Type list.
Organization	Organization that the user belongs to. This field appears if you select Administrator option from User Type list.
Manager	Manager of the user. This field appears if you select Administrator option from User Type list.
Employee Number	Employee number of the user. This field appears if you select Administrator option from User Type list.
Personal Information
User Name	Name of the user (login ID) of the user.
Title	Title of the user. The options are: Mr Mrs Miss Ms Dr Master
First Name	First name of the user.
Middle Name	Middle name of the user.
Last Name	Last name/ surname of the user.
Date of Birth	Date of birth of the user.
Contact Details
Email ID	Email id of the user.
Contact Number (Mobile)	Mobile number of the user.
Contact Number (Land Line)	Phone number (land line) number of the user.
Address Line 1-4	Address of the user.
Country	Country of the user.
City	City in which the user resides.
Zip Code	The postal code of the city in which the user resided.
Limits & Roles
Limit	To map transaction limit package to the user. This field appears if you select Retail or Corporate User option from User Type list. In case of multi entity setup, if the user has access to multiple entities, the limits package displayed will be the one associated to the default/home entity of the user.
Role	Child roles mapped to the user. In case of multi entity setup, these roles will be for the default/home entity of the user.
Others
Android Devices	Register or deregister the android devices. If device is deregister, the user gets logged out and his alternate login gets disabled from all the android devices on which the user has installed the application.
iOS Devices	Register or deregister the iOS devices. If device is deregister, the user gets logged out and his alternate login gets disabled from all the iOS devices on which the user has installed the application.
Accessible Entity Details
Entity Name	Accessible EntityList of all the available business units to the customer. name associated to the user.
Party ID	Party ID associated to the user for accessible entity. This field is only applicable for retail and corporate type of users.
Party Name	Party name of the party associated to the user for accessible entity. This field is only applicable for retail and corporate type of user.
Limits	Limits package associated to the user for the accessible entity. This field is only applicable for retail and corporate.
Roles	For the accessible entity selected/added, system will default the roles same as that of home entity of the user. The administrator cannot define separate roles for each of the entities.

• Click Edit to edit the user details.
  OR
  Click Reset Passwordto reset user’s password. A warning message ‘Do you want to reset the password?’ appears on the screen.
  If user clicks ‘Yes’, a reset password confirmation screen is displayed. New password gets communicated to the user on registered email address (if the alert for the same is maintained) and the record for that user gets available in the Print password screen, from where it can be printed.
  If user clicks ‘No’, the action gets cancelled.
  OR
  Click Cancel to cancel the transaction.
  OR
  Click Back to navigate to the previous screen.

User Management - Change user status

This section allows you to lock and unlock a user.

To lock or unlock a user:

1. Enter the search criteria, click Search.
   The search results appear on the User Management screen based on the search parameters.
   

Lock / Unlock User

2. Click in the Status column to lock / unlock a user. The User Status Maintenance screen appears.

3. In the Lock Status field move the slider to lock / unlock a user.
4. In the Reason field enter the appropriate description.
5. Click Submit to save.
   OR
   Click Cancel to close.

User Management - Channel Access Permission

This section allows the administrator to grant / revoke channel access for a user. Incase Bank administrator changes the channel access from grant to revoked; user will not be able to access his channel banking.

To grant or revoke channel access:

1. Enter the search criteria, click Search.
   The search results appear on the User Management screen based on the search parameters.
   

Channel Access

2. Click in the Channel Access column to grant / revoke channel access to a user. The User Channel Access screen appears.

3. In the Channel Access field move the slider to grant / revoke channel access rights for a user.
4. In the Reason field enter the appropriate description.
5. Click Submit to save.
   OR
   Click Cancel to close.

User Management - Edit

This function enables the Administrator to edit the existing user details.

To edit or update a user details:

1. Enter the search criteria, click Search.
   The search results appear on the User Management screen based on the search parameters.
   OR
   Click Clear if you want to reset the search parameters.
   OR
   Click Cancel if you want to cancel the transaction.
2. In the User Management - Search Results section, click the User Name link of the record for which you want to edit the user details.
   The User Management - View screen appears.
3. Click Edit to update the user information.
   OR
   Click Reset Password to reset user’s password. A warning message ‘Do you want to reset the password?’ appears on the screen.
   If user clicks Yes, a reset password confirmation screen is displayed. New password gets communicated to the user on registered email address (if the alert for the same is maintained) and the record for that user gets available in the Print password screen, from where it can be printed.
   If user clicks No, the action gets cancelled.
   OR
   Click Cancel to cancel the transaction.
   OR
   Click Back to navigate to the previous screen.

User Management - Edit User

Field Description

Field Name	Description
Edit
User Type	Type of user. The user can be: Corporate User Retails User Administrator
Party ID	Party ID for which the user is to be created is displayed. This field appears if you select Retail or Corporate User option from User Type list.
Party Name	Party Name of the party ID for which the user is to be created is displayed. This field appears if you select Retail or Corporate User option from User Type list.
Organization	Organization that the user belongs to. This field appears if you select Administrator option from User Type list.
Manager	Manager of the user. This field appears if you select Administrator option from User Type list.
Employee Number	Employee number of the user. This field appears if you select Administrator option from User Type list.
Personal Information
User Name	Name of the user (login ID) which is to be created.
Title	Title of the user. If User type is Retail, value is fetched from the core banking application and non editable. Value can be edited only if the user type is Administrator or Corporate User, options are: Mr Mrs Miss Ms Dr Master
First Name	First name of the user. This field is editable only for Administrator and Corporateuser type .
Middle Name	Middle name of the user. This field is editable only for Administrator and Corporateuser type .
Last Name	Last name/ surname of the user. This field is editable only for Administrator and Corporateuser type .
Date of Birth	Date of birth of the user. This field is editable only for Administrator and Corporateuser type .
Contact Details
Email ID	Email id of the user. This field is editable only for Administrator and Corporateuser type .
Contact Number (Mobile)	Mobile number of the user. This field is editable only for Administrator and Corporateuser type .
Contact Number (Land Line)	Phone number (land line) number of the user.
Address Line 1-4	Address of the user. This field is editable only for Administrator and Corporateuser type .
Country	Country of the user. This field is editable only for Administrator and Corporateuser type .
City	City in which the user resides. This field is editable only for Administrator and Corporateuser type .
Zip Code	The postal code of the city in which the user resided. This field is editable only for Administrator and Corporateuser type .
Limits & Roles
Limit	To map transaction limit package to the user. This field is editable only for Retail and Corporateuser type . Field will not be displayed if user type is selected as Administrator. In case of multi entity implementation, if the user has access to multiple entities, the limits package displayed will be the one associated to the default/home entity of the user. The administrator can modify the limits package associated to the user. System will list all the packages associated for that entity.
Role	Child roles mapped to the user. Value can be edited for all types of user. In case of multi entity implementation, if the role is modified for the default/home entity, it will be updated for all the accessible entities.
Others
Android Devices	Register or deregister the android devices. If device is deregister, the user gets logged out and his alternate login gets disabled from all the android devices on which the user has installed the application.
iOS Devices	Register or deregister the iOS devices. If device is deregister, the user gets logged out and his alternate login gets disabled from all the iOS devices on which the user has installed the application.
Accessible Entity Details This section will only appear if Bank has multi entity setup.
Entity Name	Entity name attached to the user.
Party ID	Party ID attached to the user. This field is only applicable for retail and corporate type of users.
Party Name	Party name corresponding to the attached party ID. This field is only applicable for retail and corporate type of users.
Limits	Limits package associated to the user for the accessible entity. This field is only applicable for retail and corporate.
Roles	For the accessible entity selected/added, system will default the roles same as that of home entity of the user. The administrator cannot define separate roles for each of the entities.

4. Edit the required details.
5. Click Save to update the changes.
   OR
   Click Back to navigate to previous screen.
   OR
   Click Cancel to cancel the transaction.
6. The Review User Details screen appears. Verify the details, and click Confirm.
   OR
   Click Edit to modify the details.
   The user will be navigated back to the create screen.
   OR
   Click Cancel to cancel the transaction.
7. The success message of updates appears.
   Click OK to complete the transaction.

FAQs

Who can create / update the user?

System administrator, bank administrator and corporate administrator can create or edit the users.

Can I edit the party id mapped to the user?

No, party ID mapped to the user cannot be edited.

When does the system update a user status as ‘locked’?

User status can get locked if he has exceeded the maximum number of attempts allowed for entering a wrong password.

When will the System/ Bank Administrator use Revoke Channel Access feature?

Incase if the customer does not want to use his channel banking and requests bank to disable his internet banking, bank user can do the same by revoking the channel access for his user. Similarly if a corporate user leaves a corporate house, his channel access should be revoked using this feature, so that he should not be able to access the company accounts.

Can I set the user name which is already used in the application?

No, uniqueness of a user ID is checked while creating or modifying a user.

Can I edit personal and contact details of Retail user?

No, personal and contact details of Retail user are fetched from the core banking application and cannot be edited using User Management functionality.

Can one assign multiple child roles to a user?

Yes, multiple child roles can be assigned to the user. e.g. Corporate user is acting as maker of few transactions and approver of few other transactions.

What are the different child roles available out of box?

Following are the child role associated with each application role out of box.

If I update the limit package associated with a user, what will happen to the in-flight transactions?

Yes, new limit package can be mapped to a user. Limits get applied from an immediate effect if the effective date is less than or equal to current date. And if the effective date is future date, the limit package will be applied from the date available in the package.

If I update the child role associated to a user, what will happen to the in-flight transactions?

In case of any update of child roles mapped to the user as edit user functionality, the privileges associated with new child roles get applied to the user with an immediate effect.
So if any transaction is pending with approver for approval, user can view and approve those transactions only if checker role is mapped to him. As soon as checker role is unmapped, then user will not be able to view and approve the transactions which were pending for his approval.

Can administrator with one entity have right to create users in different entity?

No, administrator can only create users in his own entity only.

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